The Afropolitan Concierge and Hospitality Services

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Privacy Policy

For The Afropolitan Reward Program (TARP)

Managed by The Afropolitan Concierge and Hospitality Services Limited (TACHS)

1. Introduction

At The Afropolitan Concierge and Hospitality Services Limited (TACHS), we value your trust and are committed to protecting your privacy. As the official managers of The Afropolitan Reward Program (TARP), we collect, process, and safeguard your personal data to deliver seamless, secure, and engaging lifestyle benefits. This policy explains how your information is handled across TARP platforms and services.

2. What Information We Collect

We collect personal data to deliver, improve, and personalize the TARP experience. This includes:

  • Personal & Identity Data: Name, phone number, email address, date of birth, photograph, identification documents.
  • Account & Investment Data: Tier level, Afropolitan wallet ID, referral data, rewards history.
  • Transaction & Redemption Data: Partner visits, transaction value, redemption counts, TARP points balance.
  • Technical Data: Device ID, browser type, IP address, geolocation (where applicable).
  • Communication Records: Messages via SMS, WhatsApp, email, in-app chat, support requests, and dispute logs.

3. Why We Collect and Use Your Information

We collect your information for the following lawful and transparent purposes:

  • Program Operations: To validate transactions, apply tier-based benefits, and manage loyalty privileges.
  • Customer Engagement: To notify you about rewards, new partners, and gamification milestones.
  • Improvement & Analytics: To improve the program based on usage trends and behavior patterns.
  • Security & Fraud Prevention: To detect and prevent unauthorized activity and safeguard user trust.
  • Compliance: To fulfill obligations under applicable laws and financial regulations.

4. How We Share Your Information

We may share your information in limited and secure ways:

  • With Partner Merchants & Service Providers: Only for validating eligibility and processing in-store or platform-based rewards.
  • With Technical Partners (e.g., RMA Operators): To power and maintain program infrastructure securely.
  • With Law Enforcement or Regulators: Only when required by law or to protect your rights or the integrity of the TARP system.
  • With Internal Units of TACHS: For operational, analytics, and support purposes only.

We do not sell your data. We ensure all third-party processors comply with Nigerian Data Protection Regulation (NDPR) and applicable global standards (e.g., GDPR-equivalent protocols).

5. Cross-Border Data Transfers

Where necessary, some data may be processed or stored securely on cloud servers located outside Nigeria. TACHS ensures any such transfers are safeguarded using:

  • Data Processing Agreements (DPAs)
  • Contractual Standard Clauses (SCCs)
  • Secure cloud encryption standards

6. Data Retention

We retain user data based on purpose:

  • Active TARP Accounts: Up to 12 months after last interaction or downgrade.
  • Transactional/Compliance Data: Up to 7 years (as required for audit/legal purposes).
  • Once retention obligations are met, your data is anonymized or securely deleted.

7. Your Rights as a TARP User

As a TARP participant, you retain full control of your data. You can:

  • Request a copy of your data
  • Ask for corrections or updates
  • Withdraw consent (where applicable)
  • Request deletion or anonymization
  • Object to profiling or marketing communication
  • File a complaint with TACHS or a regulatory body

Please contact our Data Protection Officer (DPO) at privacy@theafropolitanconcierge.com.

8. Data Security Practices

TACHS prioritizes your data protection. Measures include:

  • AES-256 encryption for stored data
  • TLS/SSL encryption for all data transfers
  • Device-level authentication for RMA access
  • Access logging and breach monitoring
  • Periodic third-party audits and compliance checks

9. Marketing, Cookies, and Tracking

TARP platforms may use cookies and tracking tools to enhance your experience. These tools help us:

  • Understand user journeys
  • Deliver targeted communications
  • Improve app and website performance

You can adjust cookie settings in your browser or via our cookie consent manager.

10. Children's Data

TARP is designed for users aged 18 and above. If we discover data linked to minors under 18, we will promptly remove such data and suspend access.

11. Policy Updates

We may revise this Privacy Policy periodically to reflect program changes or legal requirements. Users will be notified of major updates via email or in-app notices at least 30 days in advance.

Effective Date: July 1, 2025
Next Review: July 1, 2026

12. Contact Us

For inquiries, requests, or complaints regarding your data:

Data Protection Officer
The Afropolitan Concierge and Hospitality Services Limited (TACHS)
Email: privacy@theafropolitanchs.ng
Phone: +2349078080743
Website: www.theafropolitanchs.com

TARP is more than a reward system it’s a community built on trust, value, and respect for your choices and your data.